Terms and Conditions

– Ownership of Products:

The seller retains ownership of the items until full payment is made, and has the right to retrieve goods if payment is not received.

– Returns and Refunds:

There is a 20% re-stocking fee for returns, and returns of custom-made or bespoke items are not accepted unless faulty. Refunds are processed within 7 days of receiving the returned items.

– Packaging and Furniture Disposal:

The seller will dispose of the packaging for free, but charges £30+VAT per item for furniture disposal (if required)

– Validity of Quote:

The quote is valid for 30 days and please note delays in confirmation or payment could lead to longer lead times.

– Access and Readiness:

The property must be ready on the installation date and accessible, with a preferred lockbox for entry. If access or installation is not possible, there is a £499.00 plus VAT redelivery charge.

– Rescheduling:

Changes to the delivery or installation schedule can be made, but must be requested at least 3 days in advance.

– Payment:

Full payment should be made at least 2 days before the installation date, unless another agreement is in place.

– Appliance Warranties:

Appliances come with a manufacturer’s warranty, and any claims should be directed to the manufacturer’s customer support.